How we collect, use, and protect your information.

Information we collect

We may collect the following types of information:

• Personal Information. Name, date of birth, address, phone number, email address, and Social Security Number when required for insurance verification.
• Health Information. Medical history, test results, diagnoses, medications, and other protected health information (PHI) as defined by HIPAA.
• Insurance Information. Health plan details, member ID, and eligibility information.
• Usage Data. Information about how you interact with our website and services.

How we use your information

We use your information to:

• Provide healthcare services, including at-home health screenings
• Coordinate care with your healthcare providers
• Process insurance claims and verify eligibility
• Communicate with you about your health and our services
• Comply with legal and regulatory requirements
• Improve our services and develop new offerings

How we protect your information

We implement robust security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and audits
• Employee training on privacy and security
• Business Associate Agreements with all vendors who handle PHI

Information sharing

We may share your information with:

• Healthcare Providers. Your primary care physician and other providers involved in your care.
• Health Plans. Your insurance company for claims processing and care coordination.
• Business Associates. Third-party vendors who help us provide services, under strict contractual protections.
• Legal Requirements. When required by law or to protect rights and safety.

Your rights

You have the right to:

• Access your health information
• Request corrections to your records
• Request restrictions on certain uses of your information
• Receive an accounting of disclosures
• Receive a copy of this Privacy Policy
• File a complaint if you believe your privacy rights have been violated

California privacy rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. Note that health information governed by HIPAA is exempt from certain CCPA/CPRA requirements.